Frequently Asked Questions
If you can't find an answer here then please get in touch
Do you host birthday parties or events?
Certainly! We'd be thrilled to help you celebrate your special occasions at Masti Zone. We host various events, including exciting birthday parties filled with fun and unforgettable moments. Whether it's a birthday celebration, a team-building event, a family reunion, or any other special occasion, our space is designed to create lasting memories for you and your guests.
We understand that every celebration is unique, so we offer a range of packages to suit your needs. Whether you're looking for a combination of gaming sessions, refreshments, exclusive experiences, or even a dedicated party area, our packages can be tailored to create an event that aligns perfectly with your vision.
How to book a birthday party or some event celebration with us?
Booking your birthday party or event with us is a breeze. We've made it convenient for you to secure your spot online via our website. Navigate to our "Events" or "Birthday Parties" section and follow the easy steps to make your reservation. Our online booking system allows you to select your preferred date, time, and package options, making planning efficient and hassle-free.
Do you offer group discounts?
Absolutely! We value the spirit of coming together for a great time. That's why we offer fantastic group discounts to make your visit even more enjoyable. Whether you're planning a birthday party, a corporate team-building event, a school outing, or just a fun day out with friends, our group discounts are designed to make your experience both memorable and cost-effective.
To get a personalized quote for your group and to discuss available options, please get in touch with our dedicated group events coordinator at modernmasti@moderntechnoprojects.com. They will work closely with you to create a package that suits your needs and ensures that everyone in your group has an unforgettable time at Masti Zone.
What's your cancellation or refund policy?
Thank you for considering Masti Zone. We understand that circumstances can change, and we're here to guide you through our cancellation and refund policy.
Mistaken Purchases: Please note that we are unable to provide refunds or returns for mistaken purchases. We recommend double-checking your selections before confirming your booking.
Ride/Game Availability: If a particular ride or game is not functional at the time of your slot booking, we kindly ask you to contact the physical ticket counter. Our team there will be happy to assist you in rescheduling your ticket to a future available time slot so you don't miss out on the fun.
Refund Eligibility: You are eligible for a refund only in cases where you hold a prepaid ticket, and we are forced to cancel your selected ride or game due to unavailability. In such situations, you will receive a full refund. Our team will work closely with you to ensure the refund process is smooth and efficient.
Refund Timeline: Refunds generally take about 4-5 working days to process. Our team will stay in touch with you to coordinate and confirm the refund procedure.
We value your understanding of these policies as they help us maintain a fair and organized experience for all our visitors.
Should you require further assistance, have any questions, or need clarification, don't hesitate to reach out to us at modernmasti@moderntechnoprojects.com. Our dedicated team is here to assist you and ensure your experience at our indoor game zone is nothing short of amazing.
What safety measures do you have in place?
At Masti Zone, your safety and well-being are our top priorities. We have implemented a comprehensive range of safety measures to ensure that your visit is not only exciting but also safe and secure.
Adventure Rides (Zipline, Trampoline, etc.):
For adventure rides such as ziplines and trampolines, we adhere to stringent safety protocols. Our trained staff members conduct regular inspections and maintenance to guarantee the proper functioning and structural integrity of these rides. We also provide safety gear and equipment, ensuring that participants are properly secured and guided throughout the experience.
General Safety and Sanitation:
Safety measures extend to all rides and activities within our game zone. We maintain a strict regimen of cleaning, sanitizing, and disinfecting all equipment, surfaces, and common areas. Hand sanitization stations are readily available throughout the premises to encourage regular hand hygiene.
Our team consists of well-trained staff members who are experienced in maintaining safety standards. They are on hand to guide and assist you during your visit, ensuring that you enjoy your time while staying safe. Rest assured, your well-being is of utmost importance to us. By combining these measures, we strive to create an environment where you can enjoy an exciting and memorable experience with the confidence that your safety is being carefully looked after.
What games can I expect to find at Masti Zone?
Get ready for a gaming adventure like no other! Our indoor game zone offers an exciting array of games that cater to a wide range of interests and age groups. Here's a sneak peek into the variety of games you can look forward to experiencing: Virtual Reality Games like Skywalk, Bumper Cars, Bowling, Arcades, Classics, Cricket and Shooting Based Games among many others.
The games at Masti Zone are carefully curated to provide hours of entertainment for individuals, families, and groups. No matter your skill level or gaming preference, you're sure to find something that captures your interest and keeps you engaged. Masti Zone offers a diverse selection of games suitable for players of all ages. From skill-based challenges to multiplayer showdowns, there's something for everyone to enjoy, regardless of age or gaming preference.
Whether you're a fan of racing games, shooting challenges, puzzle adventures, or even trying your hand at traditional games with a modern twist, our game zone has it all. You can expect an ever-evolving selection of games to keep the excitement alive with each visit.
How do I contact customer support for further inquiries?
We're here to assist you! If you have any questions, or concerns, or need further information, our dedicated customer support team is ready to help. You can reach us through the following channels:
Email: Send us an email at modernmasti@moderntechnoprojects.com. and our team will respond to your inquiry as quickly as possible.
No matter how you choose to get in touch, we're committed to providing you with the best assistance and information to ensure you have an amazing experience at Masti Zone.
Please note that our customer support team operates during our regular business hours. If you contact us outside these hours, we'll get back to you as soon as we're back online. Your satisfaction is our priority, and we're here to make your visit as enjoyable as possible.
What are the operation hours?
We're here to provide non-stop fun and excitement! Our indoor game zone is open 7 days a week to ensure you have ample opportunities to enjoy our games and activities. Our operating hours are as follows:
Monday to Sunday: 11:00 AM to 10:00 PM
Whether you're planning a weekend adventure, a weekday escape, or just looking for a break from the routine, our doors are open during these hours to welcome you. Feel free to drop by and immerse yourself in a world of gaming and entertainment any day of the week.
Please note that our operational hours are subject to change based on holidays, special events, or unforeseen circumstances. We recommend checking our website or contacting us for the latest updates before planning your visit.
Can we book tickets online or offline?
Absolutely, we've made it convenient for you to secure your tickets in a way that suits you best. Whether you're a fan of online convenience or prefer the personal touch of in-person interactions, the choice is yours!
Online Booking:
Booking tickets online is quick and hassle-free. Simply visit our website and navigate to the "Book Tickets" section. Follow the prompts to select your preferred date, time slot, and the number of tickets you need. Once you've made your selections and completed the payment process, you'll receive a confirmation email with your booking details. It's a seamless way to plan ahead and secure your spot without leaving the comfort of your home.
Offline Booking:
If you prefer a more traditional approach, you're welcome to visit our physical ticket counter. Our friendly staff will be more than happy to assist you in booking your tickets in person. They can answer any questions you may have, provide recommendations, and guide you through the booking process.
10) How does the card system work for making payments?
Our card system is designed to provide you with a seamless and hassle-free way to enjoy all the games and activities our indoor game zone has to offer. Here's how it works:
You can start by obtaining a dedicated card from our ticket counter. These cards are convenient and reusable, eliminating the need for carrying cash around the gaming area. The card can be recharged with a minimum of Rs 500.
We offer a range of recharge options to suit your preferences. The more you recharge, the more value you receive. We have enticing deals and offers for higher recharges, giving you even more bang for your buck.
Once you've recharged your card, you're all set to dive into the world of gaming fun! As you play various games, participate in activities, or experience our attractions, the amount associated with each activity is deducted directly from your card balance.
Our card system is all about making your visit more convenient, enjoyable, and budget-friendly. So, load up your card, explore the exciting games and attractions, and let the fun begin! If you have any questions about how the card system works or need assistance, our helpful staff will be there to guide you.